Travel agents book business and leisure travel for customers. They also sell holiday packages and give travel advice.
You do not need any particular qualifications, although it may be useful if you have GCSEs. Employers will want to see that you are enthusiastic. They'll also look for the right personal qualities and skills for the job. These would include having good customer service skills and a good telephone manner.
An apprenticeship or tourism focussed qualification will provide more opportunities for building a career in the industry.
Alongside helping customers to complete bookings, you would also advise customers about passports, travel insurance, visas, vaccinations and tours. You may also arrange refunds and handle complaints.