IT engineers or support technicians help to find and correct software and hardware problems for computer users.
To work in the role, you will need to have a wide knowledge of operating systems. You'll also need to know about networking, hardware and software. And you'll be able to explain problems and solutions clearly to non-technical users.
If you have a good working knowledge of computer systems, you could begin as a trainee technician or engineer. You may improve your career prospects by gaining IT qualifications.